A COMPLETE CLOUD CALL CENTER
Automatic Call Distribution (ACD)
Call Recording with Extended Storage
Real Time Monitoring
Inbound Call Queues
Everything you need in one place
We offer much simpler, more efficient Call Center, you get everything you need in one place. Our solution suite combines not just world-class Call Center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.
Real-Time Call Dashboards
Managing a call centre is a difficult job. Having the right data to hand helps you to make the right decisions that make you and your team more effective.
You can see who is on the phone right now, the number of calls waiting in the queue and details of key stats such as the longest queue duration right now.
Seanet VoIP Call Center is built around a reporting engine which gives you visibility of any scenario before it affects customer satisfaction or the effectiveness of your team. You can see the performance of your whole call centre, separate teams or drill down to individual team members to check on their ongoing performance.
All of this on a dashboard that you can use or display to your team to motivate them.
Our system lets you effectively reduce call queue times during peak hours and maximize staff utilization during quiet periods by increasing extra traffic or by encouraging outbound calling.
Queue Time Analysis
There’s nothing worse than calling a company and having to wait ages for your call to be answered.
Our system gives you the ability to see where long queue times are occurring and also to see when long queue waits result in callers getting bored and dropping off.
You can’t afford to waste new leads or annoy existing clients, our system makes sure you understand your queue times so you can reduce them.
Manage Costs and Increase Reliability
Our call center solution gets you high availability your call center deserves. And with no hardware, software or maintenance fee, you can realize savings of more than 55% with our call center solution.
Connect Globally Seamless Call Center
Our top-tier data centers extend to the four corners of the globe. We automatically route calls to the nearest data center, ensuring crystal clarity with none of the lag time or delays that so often plague international connections.